Help / FAQs

PROBLEM GETTING YOUR ORDER TO GO THROUGH? IN YOUR CART, BE SURE TO SELECT YOUR STATE USING THE DROP-DOWN MENU, AND FILL IN YOUR ADDRESS COMPLETELY! PAY CLOSE ATTENTION TO THE CITY / ZIP CODE FIELDS.

Payment

PayPal:
PayPal is accepted! If you do not already have a PayPal account, set-up is easy, and you do not have to link a bank account to it; you may use a credit card or debit card instead. PayPal is a safe, secure way to shop online.
If you have any problems with your shopping cart or checkout, please email jennifer [ at ] littlebatchbotanicals.com and I will be happy to help!
IMPORTANT PAYPAL USERS:
Shipping address MUST match PayPal address in checkout! I can only ship to the PayPal address. If you wish to ship to an address that differs from your specified address in PayPal, you may add it to your PayPal profile by going to: My Account --> Profile --> Add or edit street address.


Shipping
Unfortunately, international shipping is not available at this time. We apologize for any inconvenience this may cause.
I pull stock for orders and do made-to-order on a daily basis, and I ship once to twice per week.

All orders ship via USPS First Class or Priority Mail (with delivery confirmation), depending on total package weight.

After shipment, delivery for domestic shipping addresses usually occurs within 2-5 business days. Please keep in mind that the USPS does not guarantee delivery times for First Class and Priority!

If I have any questions I will email you... if not, shipping info (USPS tracking number) will be sent to you automatically when I print the shipping label.

The USPS tracking # is a rudimentary form of tracking, which shows activity whenever the package is scanned at a postal facility, and at delivery.

IMPORTANT PAYPAL USERS: Shipping address MUST match PayPal address in checkout! PayPal protection only applies if the order is shipped to the confirmed PayPal address, so please be sure this address is correct. We will ship ONLY to confirmed PayPal addresses when PayPal is the method of payment. If you are shipping a gift to an address other than your own, you may add the gift address to your profile in PayPal and select that address for shipping. Please get in touch if you need help doing this, and I will be happy to help.

Returns
Unfortunately, because these are personal care products, returns cannot be accepted except in in the very rare case that an incorrect item was shipped. If this is the case, contact us at jennifer(at!)littlebatchapothecary.com within 72 hours of receipt of products so that appropriate product can be shipped out. Please do not return products without contacting us first, as unapproved returns will not be processed.

Wholesale
Inquiries about wholesale are warmly welcomed. No consignment, please. Email jennifer(at!)littlebatchapothecary.com.

Trademark
Little Batch Apothecary ® is a registered trademark of Little Batch Apothecary, LLC. All rights reserved.

Who makes the Little Batch products?
I, Jen Sulligan, do it all myself. This is a one-person operation. I research, formulate, create, package, market, and ship everything. It's a big job, but it's a lot of fun.

Is your soap made from scratch?
Yes, it is! I do not use a pre-made "melt and pour" base. My soaps are made from high-quality vegetable oils, sodium hydroxide, and other good stuff, depending on the type of soap. Some examples of cool additives include: goat milk, coconut milk, beer (yes! beer!), essential and / or fragrance oils, clays, botanicals (crushed mint leaves, for example), and cool colors. See individual product pages for full ingredient lists.

What's sodium hydroxide?
The common name for sodium hydroxide is: lye. Don't get nervous, though... all traces of lye thoroughly react with the oils in the recipe and together they turn into lovely, lovely soap.

Do you make glycerin soap?
Well, yes and no.
My soaps do contain naturally-occurring glycerin. It's a byproduct of the saponification process and it's part of what makes real handmade soap so good. It's a natural humectant that draws moisture to your skin. Awesome!
Now, there are soaps which are very different, but are commonly referred to as "glycerin soaps." These include soaps that are melt and pour which contain glycerin. I don't make these!

What is saponification?
Saponification is the process by which oils and lye react together to create soap, with no trace of oil or lye left behind.

What's the difference between your handmade soap and the soap in the grocery store?
The difference is like night and day, really.
Handmade soap is really and truly soap, which is made by a chemical reaction between oil and sodium hydroxide. The react with each other to create something totally new: soap, which is great for cleaning and contains natural glycerin. Most store-bought soap, on the other hand, isn't actually soap at all, but a compressed bar of detergent (also known as surfactants).
Now which would you rather rub all over your naked body?

How should I store my soap?
Store your soaps in a cool, dark, dry place... NOT in the bathroom! Great places to keep your soap are in your clothes closet or in your bureau drawers.... great environments to keep your soap nice and fresh, and the soap will keep your clothes smelling great as well.
Soaps that you're using should be stored on a well-drained soap dish, never in a puddle of water of in direct line with the stream of water from your shower. It will last much, much longer if allowed to dry between uses.

What's the shelf life of handmade soap?
A well-made handmade soap from a nicely balanced recipe, properly stored, has a shelf life that's pretty much indefinite.

When will my order ship?
I pull stock for orders and do made-to-order on a daily basis, and I ship once to twice per week.

How will my order ship?
All orders ship via US Postal Service, either First Class or Priority Mail, depending on overall product weight.

How long will it take for me to get my order?
I pull stock for orders and do made-to-order on a daily basis, and I ship once to twice per week.
All orders ship via USPS First Class or Priority Mail (with delivery confirmation), depending on total package weight.
After shipment, delivery for domestic shipping addresses usually occurs within 2-5 business days. Please keep in mind that the USPS does not guarantee delivery times for First Class and Priority!
If I have any questions I will email you... if not, shipping info (USPS tracking number) will be sent to you automatically when I print the shipping label.
The USPS tracking # is a rudimentary form of tracking, which shows activity whenever the package is scanned at a postal facility, and at delivery.

Do you ship internationally?
I do not ship internationally at this time.

Do you ship to military POs?
I do, but only those that are within the 50 states, because of international shipping restrictions on the products.

Do you take custom orders?
I do have custom order lip balms in the lip balm section of this site. If you have an idea for a custom order, you never know unless you ask, so get in touch and I'll see what I can do.

Do you wholesale?
I do. Please get in touch with me at jennifer(at!)littlebatchapothecary.com for more information. Or, you may visit the Wholesale & Party Packs section of this website and begin shopping now!

Do you consign?
No, I do not.

Are your products available for fundraising?
Certainly! Schools, church groups, and other organizations are more than welcome to get in touch for fundraising info: jennifer(at!)littlebatchapothecary.com. Or, if you'd like to direct sell, you may visit the Wholesale & Party Packs section of this website and begin shopping now!

I work for a magazine / blog / newspaper and would like to sample your products or have a couple of your items to photograph for a feature. Can you send me some?
The short answer is: I might. Send me your contact info, including any links, circulation / subscriber numbers, type of article, etc, and I will let you know on a case-by-case basis. Generally speaking, I do not sponsor giveaways, or send product to small blogs or YouTube "gurus" for review.

Are your products organic?
Although I do use some organic ingredients in my products, it is a difficult and costly prospect to legally get a finished product certified as organic, so I do not do it. Bath and body products should never be labeled as organic if they have not been certified.
There are two other reasons: In many cases, because of the part of the plant that is used, a raw material that is not organic is often just as "pure" as an organic one. For instance, nut / seed oils and butters. Nut / seed oils and butters are made from the innermost parts of the plants, which are not open to exposure to pesticides.
Also, organic raw materials are, in most cases, much more expensive. If I went all organic, I'd have to include that extra expense in the cost of the final product, which would be inhibitive to my customers.

Do you have a Facebook fan page?
Yup:
https://www.facebook.com/pages/Little-Batch-Apothecary
I post new products, events, and general soap-y awesomeness here.

Do you have a newsletter?
Nope, but you can also "like" my page on Facebook (see above).

I have more questions. How do I contact you?
It's simple: email me. jennifer(at!)littlebatchapothecary.com.

Privacy Policy
Little Batch Botanicals, LLC takes the privacy of its customers and the security of their personal information very seriously. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.
By visiting this Site, you are accepting the practices described in this Privacy Notice.
If you have any questions regarding this statement please contact us at jennifer(at!)littlebatchapothecary.com.
-Information We Collect-
We collect, store, and process only the personal information you voluntarily provide to us. This website is operated in the United States so please be aware that any information you provide to us will be transferred to the United States.
Personal information includes your name, shipping and/or mailing address (to fulfill an order placed), email address, phone number, and order history.
-Use of Your Information-
We use your personal information to contact you about the status of or to obtain additional information about your order and to provide customer service.
-Disclosure of Your Information-
We do not give away, sell, or rent your personal information to third parties. It is sometimes necessary to release account and other personal information when we believe it is appropriate to comply with the law.
-Security-
Little Batch Botanicals, LLC has implemented security technologies and procedures to protect information stored in our computer systems from unauthorized access.
-Children-
If you are less than 18 years of age, you may use this Site only with the involvement of a parent or guardian.
-Updates to this Statement-
Because our business changes constantly, we reserve the right to periodically revise our Privacy Notice and the Terms of Use. If we change how we use your Personal Information we will post the policy change notification on our web site
Our current Statement was last updated July 14, 2010.